If you require an interpreter to leave your feedback, we are happy to help. You can either submit this form with your contact details, phone us on 1300 127 188 email us at info@ffch.com.au, or contact your Care Manager.
Alternatively translation services are available through the government Translating and Interpreting Service.
We are willing to assist you in providing feedback. If you need help, you may call us at 1300 127 188, send an email to info@ffch.com.au, or ask your Care Manager to fill out the form for you.
If these options do not work for you, you can reach out to an advocate for support. You can contact the Older Persons Advocacy Network or the Dept of Social Services if you are an NDIS participant.
Our feedback management team handles all complaints and forwards them to the appropriate individuals in our organization for a response. If you wish to convey your feedback directly to the CEO, please let us know.
In case the complaint is regarding the CEO, we have a policy in place to escalate it to the Family First Choice Healthcare Board.
If you feel that your complaint is not being adequately addressed by Family First Choice Healthcare, you can also file a complaint with the Aged Care Quality and Safety Commission or the NDIS Quality and Safeguards Commission.
We’d love to hear your story.
Let’s have a chat and let us help you to have a better quality of life.
